Complete Video Transcript

I’m going to show you how to check your voicemail and change your voicemail message in Teams.

You can check your Voicemail from the Calls tab. Select Voicemail from the list on the left menu of your screen. This will show you your voicemail.

You can click on a message for more information. This allows you to play the audio of the message, and if the sender is speaking to quickly or too slowly you can adjust the playback speed.

Microsoft will also do its best to provide you with an accurate transcription of the message but know that this quality depends on how well the sender enunciates and how quickly they speak.

From here, we can use the ellipsis icon for some helpful tasks. This includes Calling the Sender Back or Adding Them to Your Contacts.

To set up your voicemail and record a new greeting, navigate to your picture icon and choose Settings from the drop-down menu. Then, select Calls from the left-hand side.

Under the voicemail heading, select Configure Voicemail. Select Record a greeting and this will start a call with the voicemail service that allows us to record a new greeting.

Listen to the automated voice and use this keypad to navigate the menu. Press 1 to listen to your voicemails and 2 to set up a new voicemail greeting. To repeat the menu press 0, and to exit the voicemail dialogue select the End Call button, or the * key, once satisfied.

That’s how you check your Voicemail and Change Your Greeting in Microsoft Teams.

Checking Your Voicemail in Teams

  1. Navigate to the Calls button on the left hand side menu of your screen.
  2. Select Voicemail from the list of panes on the left of the Teams window under the Calls section.

From here you’ll be able to see a list of voicemails you’ve received. Clicking on a voicemail will give you the option to play the message, adjust playback speed, and see an automated transcription of the message.

Use the Ellipsis icon to accomplish some helpful tasks like calling the message sender back, adding them to your contacts, and more.

Microsoft Teams Voicemail Options

Setting Up Your Voicemail Greeting

To set up your voicemail greeting in Teams,

  1. Click on your picture in the upper-right corner of the Teams and choose Settings from the dropdown.
  2. Choose the Calls tab on the left of the flyout window.
  3. Under the Voicemail heading, click the button titled Configure voicemail.
  4. From here, click the button titled Record a greeting.
  5. This button will launch a call with the voicemail system where you can use the dial pad to navigate the automated menu and record your voicemail message.
  6. Press 1 to listen to your voicemails and 2 to set up a new voicemail greeting. To repeat the menu, press 0 and to exit the voicemail dialogue press the * key.

Not Sure Your Voicemail is Working?

One question lots of new Teams users have is they’re not sure if their voicemail is working because they haven’t gotten a voicemail in a long time—even after recording their voicemail message.

This is usually solved by making sure your settings actually include sending calls to your voicemail. You can see in the screenshot below that under the Call Answering Rules heading, I have Team set to “Do Nothing” after 20 seconds of ringing. This is the default setting and will prevent any callers from landing at your voice mailbox.

Microsoft Teams Record Voicemail Greeting

To make sure your calls get to voicemail, change Do Nothing to Voicemail, and you can even choose how long you want calls to ring for before being sent there.

Verify Voicemail is Working in Microsoft Teams Settings

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  • Dan says:

    How do you delete your recorded greeting?

    • Stephanie Hamrick says:

      Hi Dan, if you record a new greeting, your old one will be overridden automatically. If you click the “Configure Voicemail” button in the settings, you can also set up a custom automated greeting to override the last greeting you recorded. Let me know if this helps!

      • Lucy Stopford says:

        Hi Stephanie, this is not working for me. I originally recorded a voice mail and now wish to switch to an automated greeting (i do not like my voice!) but my recoreding is overiding the text to speech option and i can not see how to delete my recording. Any idea?

        • Stephanie Hamrick says:

          Hi Lucy, my best suggestion here is to ask your IT admin to go in from the back end and reset your voicemail message.

  • Nicky says:

    we have had to use the text t voicemail feature but when it records the text to speech the speech is so fast the caller is having to listen to the message 2-3 times which is obviously unacceptable. Where can we slow down the speech?

    I went to general settings, speech but that doesnt work!!

    Thank you in advance.

    • Stephanie Hamrick says:

      Hi Nicky, the speed of the message is set by default, but you can trick the AI into reading the message slower. For example, adding a period after each word or phrase will tell the AI to pause as if between sentences. The only drawback is this doesn’t always sound natural, so play around with different configurations here to find what works best.

      • Darren Connor says:

        Once I have written it – how do I listen to my own Text to speech greeting message to check it sounds ok – there is no “test/ listen back” button – that would be useful, otherwise I have to rely on other people telling me what my greeting sounds like – which is not very professional.

        • Stephanie Hamrick says:

          Hi Darren, the simple fix for this is to call yourself. Use your cell to dial your work number and then reject the call in Teams so you can hear your voicemail message. Sometimes the best solutions are the simplest ones! Thanks for reading!

  • Is there a way within Teams to forward a voicemail message to another user?
    Or are we only able to do that via the Outlook transcription?

  • Hector Alvarez says:

    I found that every couple of days or so my voicemail greeting “disappears” I checked with other co-workes and they seemed to experience the same issue.
    Any reason why this may be happening? Any way to “troubleshoot”
    Thank you

    • Stephanie Hamrick says:

      Hi Hector, this is not a known issue with Microsoft Teams. Can you check with your IT admin to make sure they haven’t set up a voicemail policy for users at your organization that’s overriding what you’re recording? Additionally, may be a problem with your Cloud Messaging account instead of something that can be troubleshooted on the end-user side.

  • Chris says:

    Hello All,

    I am unable to listen to my teams voicemail messages.

    I see the voicemail notification but i am unable to play it

    • Stephanie Hamrick says:

      Hi Chris, without more information, I can’t diagnose your issue. The Voicemail notification should appear in your activity feed. Have you clicked over to the calls tab and selected the voicemail pane? If you’re there and can’t play messages, there may be a problem with the configuration of your cloud messaging account.

      • Hi Stephanie

        With the lack of information provided I can only share my experience. We had a rule in exchange online that was allowing only incoming emails from our spam provider with an extra exception for Calendaring. We also needed to include Voicemail here as these were being blocked by this rule.

  • Sam Brevens says:

    I would really like to listen to the text to voice greeting I set up for my voice mail. But much like many of the other functions in Teams, I can’t. It seems like the developer behind Teams put 99% of their effort into the appearance and 1% into the functionality. Delete a chat? Delete a call? Listen to the text to voice greeting? All are impossible.

    • Stephanie Hamrick says:

      Hi Sam. You can listen to your voicemail message by calling your Teams line from your cell phone and not picking up on your computer. You can delete a chat by hovering over a message and clicking the ellipsis icon, then delete. Let us know if you need help learning more about how to use the platform! It can be tough to get used to a new system. That’s why we offer in-depth Teams and Office 365 training. Let us know if we can be of further assistance.

  • I sent a bad voice note on teams when it automatically recorded how do i remove it

    • Stephanie Hamrick says:

      Hi Justice, I’m not sure I understand your question with such few details? Are you saying you sent someone a voicemail that you want to delete or your recorded greeting is unsatisfactory? If you go into your voicemail settings and record a new greeting, it will replace the old one automatically.

  • Jonas says:

    does anybody know if it’s possible to upload a greeting as audio file? We have greetings produced by professional speakers and would like to use them with Teams voicemail.

  • Brian Strickland says:

    Hello Stephanie,

    I have recorded a personal voice mail to replace the automated standard one, my personal recorded message is though not being played. I have okayed the recording, I can personally listen to the recording in settings but when I make a test call I always get the standard message from Microsoft Teams.

    Am I doing something wrong, are there certain requirements that haven’t been met (length of recording).



    • Stephanie Hamrick says:

      Hi Brian, unfortunately I may not be much help without more information. Can you confirm that you have no text in the Text-to-Speech Customized Greeting section? If not, then I’d start troubleshooting by putting some text in there and seeing if you get the default greeting still. You can also try recording a new greeting, and see if that does the trick. If not, then this may be a bug that needs to be looked at directly by your IT Admin. I’m sorry I can’t be more helpful!

  • Claus Poulsen says:

    Is there a way to check my text-to-speech greeting?
    I entered a text-to-speech message. If click “Record a greeting” the menu allows me to listen to and record a new greeting, but when I click 1 to listen to the existing greeting it says i have not recorded a greeting. There is no option to listen to the text-to-speech message i set up?

    • Stephanie Hamrick says:

      Hi Claus, we usually recommend to check this the old-fashioned way and use your cell phone to dial your work line. If you reject the call in Teams, you’ll hear your greeting from your cell phone.

  • MJ Flood says:

    is there a reason that teams isn’t recognising the voicemail greeting I have set up? When I go into configure voicemail, I can listen to what i’ve recorded but calls aren’t going to voicemail when unanswered and like I say, it’s not recognising that i’ve recorded a voicemail. thanks

    • Stephanie Hamrick says:

      Hi MJ, you need to tell Teams when to send calls to voicemail. Go to Settings > Calls > Call Answering Rules. Here, under the “If Unanswered” setting, choose Voicemail.

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