One of the major fears companies face when implementing a new Unified Communication system is how their internal IT team handle the new challenges in a timely and efficient manner. Many IT consultants will set up Microsoft Lync for their clients, and send them into the gauntlet to face any “day 2” issues without any guidance or assistance. With all of the components that come with Microsoft Lync (presence, instant messaging, video, enterprise voice), narrowing down the cause of an issue can be strenuous.
PEI has been not only deploying Microsoft Lync implementations for years, but supporting the environment for our clients with industry leading expertise. Our clients have seen an array of issues that may disrupt their UC system such as installation of untested patches, internal and external certificate issues, problems with the gateways, call quality issues, etc. PEI not only trains the client’s end users on how to utilize the capabilities of Lync, but also train the IT staff on how to manage the environment and solve any issues that may arise.
After performing a Microsoft Lync implementation, many companies prefer to offload the responsibilities of monitoring and maintaining the Lync environment, and have their internal IT staff dedicate their time to other critical business needs. PEI offers custom packages for each of our clients, where we take on the responsibility of monitoring the environment and keeping the system working at maximum efficiency with little to no downtime. If you have any interest in learning a bit more about how PEI can support a Lync environment, please go to the contact us form and let us know how we may be able to assist you.
Martin Feehan, PEI