PEI is an Award-Winning IT Solutions Expert

PEI has successfully implemented over 7,000 IT projects.

We have the extensive experience implementing and using our technologies necessary to offer comprehensive train the trainer, admin, and end-user training. As a Microsoft Gold Partner for over ten years, we specialize in delivering training on solutions from Office 365 and Skype for Business to Azure and System Center.

We’ll work with you to create a custom training solution

that meets your specific requirements, whether that’s solely end-user training, train the trainer, technical admin training, or a combination of training types. We offer training in several different formats as well to fit your needs, pick one or all three! We’ll customize our curriculum and course materials to fit your objectives!

Get Started Today!
PEI 4 time Microsoft Gold Partner logo

We Offer Three Types of Training

End-User
Training

Use end-user training to increase your user adoption across your organization and increase the return on your investment by ensuring your team understands their new tools and programs and how best to use them to increase productivity.

Train
the Trainer

With the Train the Trainer model, we’ll educate your trainer on your solutions, empowering them to drive user adoption through your business, and serve as a training resource long after your solution has been implemented.

Technical Admin
Training

Your IT infrastructure is only as good as your IT team’s ability to use it. Use our technical admin training to teach your IT team how to execute the administrative activities necessary to facilitate the proper use and maximize functionality of your solution.

Technologies We Train On

End-User Training and Train the Trainer Solutions

Explore examples of our base curriculum below. Need your training to cover specific topics and details? We’ll work with you to make sure your training meets your needs!

We offer Office 365 end-user training on an individual application basis. Group multiple application training kits to receive our discounted bundle pricing! Are you currently using Office 2013 and upgrading to Office 2016? We offer New Features training sessions as well!

Office 365 Icon

Office 365 Overview

  • Accessing Office 365 Online Portal
  • Signing In/Out
  • Navigating Office 365
  • Customizing Office 365 Navigation bar
  • Updating profile Information in Office 365

Automatically included when you choose an Office 365 application to train on!

Skype for business end-user training icon

Skype for Business/Teams*

  • Application Navigation
  • Communication Functionality
  • Enterprise Voice Functionality

*See Skype for Business/Teams tab (see above) for more details

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OneDrive for Business

  • Setting up OneDrive on your computer
  • Creating, editing, and uploading files
  • Accessing your content from your desktop, online, or another computer
  • Sharing Documents and creating and understanding Permissions
  • Connecting Office desktop apps to OneDrive
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Outlook Web App

  • Working with email and folders
  • Outlook Contacts
  • Using the Calendar (appointments and meetings, shared calendars)
  • Outlook Tasks (flagging messages, creating tasks)
  • Setting Account options (signatures, automatic replies)
  • OWA Groups (creating groups, conversations, files, calendars, etc.)
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Outlook Desktop App

  • Working with email and folders
  • Sorting and filtering email
  • Customizing views
  • Creating and managing rules
  • The Quick Access Toolbar
  • Working with the Calendar, Contacts, and Tasks
  • Skype for Business Integration
  • Outlook 2016 Groups (conversations, files, calendars, etc.)
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SharePoint Online

  • Accessing and navigating SharePoint
  • Sharing Files
  • Syncing files to your computer
  • How to stop or pause syncing files
  • Creating new files or folders
  • Saving files to SharePoint
  • Opening, deleting, or changing files and folders
  • Connecting Office desktop files to SharePoint

Technical Admin Training

Work with our team to create a custom training plan for your Office 365 administrators! We can train your team on the most common admin tasks in Office 365 or teach them how to manage the specific tasks required for your business!

These can include adding and removing users; configuring sharing settings for OneDrive; editing permissions for lists, libraries, or items in SharePoint; managing storage limits; configuring Skype for Business federation settings; and more!

End-User Training and Train the Trainer

Explore our sample curriculum below. Need your training to cover specific topics and details? We’ll work with you to make sure your training meets your needs!

  • Navigating the Skype for Business Client
  • Customizing your Account
  • Setting up and Using Audio and Video Devices
  • Understanding, Using, and Changing Presence
  • Adding and Grouping Contacts
  • Instant Messaging, Voice Calling, Video Calling
  • Message, Voice, and Video Conferences
  • Switching between communication methods within conversations
  • Scheduling and Joining Skype meetings
  • Skype for Business Meeting options
  • Presenting content: desktop, presentations, windows, whiteboard, polls
  • Sending and receiving files
  • Call forwarding and Simultaneously ring
  • Setting up, accessing, and checking voicemail
  • Transferring calls
  • Outlook Integration
  • Technical Admin Training

    Work with our team to create a custom training plan for your Skype for Business administrators! We can train your team on the most common admin tasks or teach them how to manage the specific tasks required for your business!

    These can include adding and removing users, allowing users to contact external users, letting users contact Skype users, installing Skype for Business on company PCs, troubleshooting common issues, and more!

    End-User Training and Train the Trainer

    If your organization is adopting Microsoft 365, we’ll train your users on the productivity power of Office 365! See the Office 365 tab for full details!

    Technical Admin Training

    Work with our team to create a custom training plan for your Microsoft 365 administrators. We can train your team on the most common admin tasks for each of the three product components for Microsoft 365 or teach them how to manage the specific tasks required for your business. Explore our sample topics below!

    Office 365 Icon

    Office 365

    • Adding a new user
    • Removing former employees
    • Buying licenses
    • Assigning administrative tasks to other team members
    • Admin tasks associated with specific O365 applications
    windows 10 admin training icon

    Windows 10 Enterprise

    • Configuring and enforcing device settings for all users
    • Enforcing Windows Defender Security Controls
    • Setting up Windows Auto Pilot protocol
    • Managing user credentials
    • Configuring BitLocker and Information Protection policies
    Microsoft 365 admin training icon

    Enterprise Mobility + Security

    • Using the device management console to manage all users
    • Wiping company data from select devices
    • Managing Azure Active Directory
    • Azure Information Protection Settings
    • Configuring Microsoft Intune Settings

    Technical Admin Training

    Work with our team to create a custom training plan for your Microsoft Azure administrators. We can train your team on the most common admin tasks or teach them how to manage the specific tasks required for your business. Explore our training workloads below!

    Azure Solutions Available for Technical Administrative Training

    • Azure Backup
    • Azure Disaster Recovery
    • Azure Virtual Machines
    • Remote Desktop Services
  • Azure Active Directory
  • Azure Information Protection
  • Technical Admin Training

    Work with our team to create a custom training plan for your Microsoft Exchange administrators. We can train your team on the most common admin tasks or teach them how to manage the specific tasks required for your business. Explore our sample topics below!

    • Configuring new mailboxes
    • Adding new user accounts
    • Recover deleted items in a user’s mailbox
    • Setting anti-spam policies
    • Distribution list creation
    • Creating and configuring public folders 
  • Setting user, mailbox, and server policies and rules
  • Outlook configuration
  • Managing user storage limits
  • Configuring and enforcing mobile device policies
  • Administrating and verifying backups
  • Learn the Way You Want with our Flexible Training Formats

    Choose the method that works for you! Our training programs typically contain a blend of formats, and we’ll make sure we find the perfect combination for your needs.

    On-Site Training

    We can conduct training sessions at your headquarters or co-locations for your users to interact face-to-face with our subject matter experts. We can host multiple sessions per day to accommodate the schedules of your users.

    Remote Training

    We offer remote training sessions for companies with a large number of remote users or who want to reach a large number of their users at the same time. You’ll also have access to remote session recordings to refer to once the training is over!

    Training Materials

    We can provide you with our library of training documentation and tutorial videos so your users can learn when it works for them. You’ll also receive perpetual access, so you have them as a resource to refer to or train future employees.

    Interested in Learning More About PEI’s End-User Training, Train the Trainer, or Technical Admin Training? Fill Out Our Form!

    Contact Us!

    Contact PEI Now To Get Started!





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