Adding Time Zones in Outlook 2016 & 2019 Not too far back, Outlook 2016 received an update to the multi time zone support that allows you to see a single…
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The Exchange Connector connects Service Manager to Exchange Server for processing incoming emails related to work items. Once the Exchange Connector has been configured to monitor Exchange mailboxes, you can...
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There is often a great deal of confusion around how Microsoft Teams is licensed, as the marketing material from Microsoft often doesn’t provide adequate detail about the proper ways to...
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As a Microsoft Gold Communications partner, we’ve had a long history of implementing Microsoft communication solutions into our clients’ business practices. Spanning back to LCS and Office Communicator, through the...
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UPDATED: 1/15/2019 On July 15th, 2020, Polycom VVX Series and Trio 8800/8500 devices used with Skype for Business Online, Skype for Business Hybrid, or Microsoft Teams that have not been…
Windows 7 Reaches End of Support on January 14, 2020 Windows 7 will reach end of support early this year—January 14th, 2020—just a few months after it officially reached the...
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In previous versions of Exchange, Microsoft would provide a license key during the process of running the Microsoft 365 Hybrid Configuration Wizard (HCW). This license was provided at no additional...
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We recently had a client who had an issue after replacing their external certificate for their Exchange 2016 Hybrid. While they could send emails out, inbound emails were not reaching...
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Setting up Teams Direct Routing has a couple difficult portions, especially when trying to get the TLS SIP trunk up and responding. After working to get Teams Direct Routing up,...
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There are major technology retirements coming our way in the next two years. Windows 7, Office 2010, and Windows Server 2008 to name a few. What dangers exist for your...
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