Your systems shouldn’t hold your business back. PEI’s IT Support and Managed IT Services keep you ahead of the competition. Contact us now for a free assessment or to try us free for 30 days!
Make Technology a Business Advantage with Powerful IT Services from PEI
If your IT environment is not actively propelling your business toward your strategic goals, you could be missing an opportunity to make technology work for your business. We can help you get there. We’re a 6x Microsoft Gold Partner and Cisco Select Certified Partner with an award-winning, senior-level engineering team. We will work with you to understand your current systems and map out a technology solution that aligns with your business goals and actively helps you reach them.
Find Managed Services that Fit Your Business
Describe Your Organization...
You need help with...
EVERYTHING | FULLY OUTSOURCED
At a small business, every penny counts. Without enterprise-level resources, you need a way to keep your systems functioning that doesn’t include the hefty price tag of hiring a full IT Team. PEI is here to help. We can optimize your systems to reach their full potential and maintain them properly so you don’t have to worry about technology. Your environment will keep you on track for what your business does best—delivering your services.
Our engineers monitor your environment 24/7/365 to proactively solve issues and identify opportunities to help your systems run more efficiently. Even without an internal IT team, your systems are always protected.
With a smaller budget, you need a strategy for ensuring your technology investments achieve the highest return possible. Our experienced engineers give your business the expertise of a full IT team without the price tag.
GAIN A PARTNER
With PEI, you gain access to a partner you can trust. We’ll help you make strategic decisions that work for your business. Plus, we provide you detailed monthly reports so you always know what’s happening in your environment.
You need help with...
ADMINISTRATION | MANAGEMENT
Your small IT team has a full plate addressing day-to-day tasks necessary for keeping your business running. Unfortunately, overloaded schedules keep your team focused on reacting to immediate threats instead of taking proactive measures to optimize systems and prevent further problems. PEI’s senior-level engineers can share the load, simplifying your control of your environment and handling administrative tasks your team doesn’t have time for to proactively prevent threats to your business.
DECREASE RESPONSE TIME
When you experience a problem with your systems, our support team is there to help 24/7, 365 days a year. Our subject matter experts take emergencies off your plate to restore systems and get you back on track.
With proactive monitoring and issue resolution, you avoid surprise costs associated with unexpected downtime, recovering from security breaches, or inefficiencies caused by the traditional break-fix model of IT Support.
Make educated decisions about your technology. With PEI’s managed IT services you’ll always understand what’s happening in your environment and the expected business impact of opportunities we identify to increase performance.
You need help with...
APPLICATIONS | ADVANCED SKILLS
If you’ve invested in a full IT team, you count on them to provide value for your business. So how do you keep your team focused on more strategic initiatives when trying to stay up-to-speed on your most advanced applications puts them behind? Our subject matter experts can help you manage advanced applications that require targeted expertise, ensuring you’re properly set up to utilize these systems to their fullest potential and increasing the return on your technology investments.
Stop worrying about downtime frustrating end users and halting critical business operations. Our proactive, 24/7 monitoring detects and solves issues before they cause problems and brings systems back online automatically if they fail.
Take advantage of the advanced performance advanced applications offer without worrying what will happen if you run into a problem. Our engineers offer Tier 1 Support and can escalate tickets on your behalf with third parties like Microsoft or Cisco.
Rest assured your systems are safe from malicious attacks and your data is backed up in the event of an emergency. We’ll monitor and administrate your security and recovery practices to eliminate risks from outside threats.
Why Upgrade to a Managed Environment?
|24×7 workstation, server, and network event monitoring||Basic||Basic||Advanced|
|Strategic planning services to align initiatives with business goals||Quarterly Reviews||vCIO||vCIO|
|Access to PEI’s senior-level engineers and support team|
|Timely device and system patching|
|Basic environment and workstation security configuration|
|Basic data backup and restore services for servers|
|Automated incident resolution to bring devices back online quickly|
|Advanced security configurations including DNS filtering, EM+S, etc.|
|Data backup and restore for servers, networks, and workstations|
|Network infrastructure wireless reporting and inventory management|
|End-User software training to increase your ROI|
Use our Application Service Agreements to take advantage of these popular services and more!
Take advantage of powerful cloud services with advanced configurations and architecture validation.
Advanced security features
Data backup and recovery services
Cost management and machine scale evaluation
Microsoft / Office 365
Account, security, and configuration management to help you get the most from your productivity software.
License and account management
Exchange Online configuration
Regular update installation
Ongoing security monitoring and advanced feature setup
Network & Connectivity
Simplify network management with proactive monitoring and detailed documentation.
Device and log monitoring
Device configuration backups
Edge Monitoring for ISPs
Service monitoring—website scrape, NTP monitoring, tunnel, etc.
Teams / Skype for Business
Optimize systems to facilitate effortless communication and take advantage of advanced features.
Call quality monitoring and reports
Endpoint support and updates
Microsoft ticket escalation
Cloud Voicemail, call queue, auto attendant management
Skype for Business Server
Increase phone system availability and uptime with server management and optimization.
Voice gateway monitoring
Cloud Voicemail management
Response group and auto attendant configuration
SCCM & Intune
Achieve granular control of your environment to eliminate security risks and simplify management.
Ad-hoc training of IT staff
New app packages and OSD images
Package, driver, build, and antivirus updates
Upgrade to a Managed Environment Today!
Simplify your ability to control your environment.
24/7 environment monitoring
Quarterly strategic planning sessions
Access to PEI’s senior-level engineers and support team
Reduce administration tasks and build a strong security foundation.
Everything in the Base Plan
Timely device and system patching
Basic security configuration
Disaster recovery services for servers
Automated incident resolution to bring devices back online quickly
Protect your environment with comprehensive security. Maximize your technology investment.
Everything in the Standard Plan
Advanced security configuration (DNS filtering, EM+S, etc.)
Disaster recovery for servers, networks, and workstations
Network infrastructure wireless reporting
End-user training to increase ROI
Looking For IT Project Work? Our senior-level engineers have you covered.
Keep employees and customers connected with a platform built for collaboration and offering the latest in business phone system technology.
Microsoft Teams & Skype for Business
Usable on Any Device
Audio and Video Conferencing
Conference Room Solutions
Upgrade productivity and security with powerful tools from Microsoft Office 365. Our engineers are award winning Office 365 migration experts.
Exchange Migration & Configuration
Teams Direct Routing
Security Setting Configuration
End User Training to Increase ROI
Use the could to increase agility and harness enterprise-level computing abilities without the hefty price tag. Our engineers can help you get there!
Infrastructure as a Service, PaaS, SaaS
Backup and Disaster Recovery
Identity / Active Directory
Advanced Security Services
Let PEI's IT experts implement new technologies or upgrade existing systems to take the pressure off your team. Ready to get started on a project?
Praise from People Like You
“Thank you so much for your expertise, wisdom, and patience. Your complete transparency and efficient resolution of issues made the remote consultation a completely enjoyable experience. We sincerely appreciate that you are willing to help us continue to support our community.”Kara BirnbaumProgram Coordinator, CLLARO
“From our initial contact with PEI every team member has acted in a responsible, knowledgeable and caring manner. They took the time to understand our business needs and in our case helped refresh our infrastructure with new, proven technology.”Todd ChapmanTechnology Manager, Ultimate Hydroforming, Inc.
“[PEI], I just want you to know how grateful we are to have PEI as a partner and also send a special thank you out to Jake and Myke for their assistance. We would still be dead in the water without their help. PEI has come through for us time after time!”James DoungSr. Systems Engineer, Hunter Industries
“PEI has been our IT Service Provider now for 1 year for our company Resolute Industrial. I would highly recommend them to support your business from software, hardware to infrastructure and networking.”Soulby JacksonVP Operations & Market Development, Resolute Industrial