PEI’s Operations Department (OPS) has the expertise to support, maintain and troubleshoot your core infrastructure, networking, security, and communications architecture. OPS provides support services that have a reputation for being timely and effective. We deliver rapid and relevant support that quickly addresses any issue that may arise in your environment.
Our new request tracking system, Zendesk, features an intuitive agent interface, automated ticket actions, built-in customer satisfaction surveys and enhanced reporting. These features allow our team to be more efficient than ever, and provide you resolutions more quickly and effectively. Internally, we have streamlined our support and escalation processes around Zendesk to provide the best possible support as quickly as possible.