Technology is a critical part of your business, and no one knows better than you how essential a well-running computing environment is for a happy and productive workforce. Our high level engineers will take your call directly and immediately start fixing whatever is broken so that you don’t have to wait for a call back. We’ll get you back up and running as fast as possible.

Even better, with our comprehensive monitoring and alerting platform, we’ll be able to predict, detect, and often resolve issues before they occur. Furthermore, we will provide advice, recommendations, and strategic guidance for how to best leverage technology solutions to improve productivity and your bottom line.

PEI’s Managed Services can significantly lower your IT costs and improve organizational performance. For smaller organizations, it is a faster and more effective IT management solution than in-house staffing. For larger, more advanced environments, PEI’s Managed Services can supplement your existing IT team by taking on time-consuming tasks to allow your team to focus on your most business critical issues.

Which Managed Services Option Best Fits Your Company?

Complete IT Management Coverage

Complete means complete. Whether it’s day to day support and regular maintenance, or a severe outage after hours, we’ll take care of it for a flat fee. We’ll work to keep all services up and running, interface with 3rd party vendors (such as ISPs) to handle the impact of their service interruptions, and we’ll proactively patch and protect your systems. In short, we’ll take care of all of your IT. This is a great fit for small startups to medium sized organizations who would rather offload their IT footprint to a team of experts than hire a full internal team.

Custom IT Management Coverage

One size rarely fits all. Our custom service solution works within your team to fill skill gaps, provide expertise, or offload routine tasks. Our team of engineers have diverse backgrounds and skillsets in technology management allowing us to fill a wide variety of roles, letting your team do what they do best. This option fits best with medium to large sized clients who have an internal IT team but are looking for specific specialized assistance within their environment.

Business Continuity

Today’s businesses demand minimal service interruptions, even in the most severe situations such as fires, floods, and earthquakes. What most organizations don’t realize is that the most common ‘disasters’ are end user data loss and ransomware. Our full range of business continuity services provide backup and rapid recovery, as well as timely service restoration even in the most severe circumstances for a regular flat fee.

Forty percent of all businesses that experience a disaster never reopen mainly due to a lack of having Business Continuity processes in place. Gartner estimates more than $26.5 billion in revenue is lost each year from IT downtime, which translates to roughly $150,000 annually for each business. Despite these facts, 56% of enterprises in North America still don’t have a good disaster recovery plan! Can your organization really afford not to be prepared?

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Interested in PEI’s Managed Services? Find Out How PEI Can Help Your Firm!  CONTACT PEI

PEI Has The Experience!

Our Operations team consists of highly experienced engineers. Help Desk support is available 24/7, including weekends and holidays, to help your users with any IT support needs.

Some notable information about PEI’s Operations Staff:

  • Over 120 years of combined IT experience between our engineers.
  • Diverse background in experience (experts in troubleshooting Microsoft Lync, Exchange, Skype for Business, Direct Access, System Center, Virtualization, DR, Office 365, Server & Datacenter, and much more).
  • PEI only hires the best! We employ only mid-to-senior level experienced engineers with extensive real world experience to ensure the best service to our customers.

We’ll work with your budget to build a comprehensive IT Management plan fitting all of your needs.

PEI designs a custom service plan that works with your budget. PEI’s Managed Services saves our clients an average of $55,000 per year by putting their most business critical applications into the hands of elite professionals for a fraction of the cost of what they would spend using in-house staffing.

 

When you call PEI you will speak live to a local engineer.

PEI does not outsource its Help Desk to other countries like some of our competitors. When you call us you speak with a PEI engineer. For our Managed Services clients – PEI provides onsite support to our Colorado based customers, and remote support for those across the country.

Have peace of mind knowing your environment is supported 24x7x365.

Our 24x7x365 proactive detection and IT resolution offering ensures less downtime and fewer disruptions with a predictable budget. As a Managed Services subscriber, PEI’s team of senior engineers are at your disposal for any issues that may arise. Many events are proactively resolved before they becoming critical.

Contact us today to get started