The Skype Operations Framework (SOF) is Microsoft’s comprehensive guide and toolset for implementing and managing a reliable, cost-effective communications service based on Skype for Business. It covers the entire customer lifecycle, including planning, delivery, adoption, operations and migrations. It is a multi-faceted approach to the successful deployment of and migration to Skype for Business Online, incorporating four key elements that have customer success firmly at the center.

The 3 stages of SOF to ensure a successful Skype for Business deployment are:

  • Plan – First, we will undertake Skype for Business planning and design tasks, define key use cases and adoption strategy. Assess readiness and execute remediation activities. Develop goals for the follow-on stages of the engagement.
  • Deliver – Second, we will effectively implement & deliver Skype for Business Online services based on your business need. For maximum ROI, we’ll drive adoption of the service, layering in new features and capabilities as these are released to deliver rapid success and additional value to your business.
  • Operate – During this phase, we will assist to maintain a high quality and reliable Skype for Business service. We have packages available to provide you with reporting, monitoring and proactive support services of the environment.
Skype Operations Framework Wheel

Why Skype Operations Framework (SOF)?

We understand that that every organizations Unified Communications journey is unique. However, over the 28 years of being a leader in the technology industry, PEI knows that every solution shares the common goal of delivering value by understanding business practices and mapping your technology to enhance them.

One of the things that sets PEI apart from other Skype for Business partners is our dynamic approach to supporting the solution.  We believe Unified Communications services are the most business critical IT service, and so we take an end-to-end approach to obtain excellence of delivery and support with PEI’s Managed Services package.  We assess, remediate, monitor, and fix, the hardware and software associated with Skype for Business, in order to deliver high quality communications across your clientele and business.

SOF is design to remove any doubt from your Skype for Business transition by providing industry tried and tested tools with PEI’s proven guidance to deliver success. SOF has been developed using the input of industry experts from around the world, each sharing the common goal of providing a framework for customer success.  PEI’s expert team of Skype engineers will help guide you through the process and ensure your organizations smooth transition.




Envision the Solution
Assess Overall Readiness
Determine Network Readiness
Design the Solution



Deploy, Migrate and Roll Out
Enable Users at Scale
Develop Habitual Use



Support the Solution
Proactively Monitor the Solution
Manage Daily Operations
Reporting Service Usage

PEI With Skype Operations Framework (SOF)

PEI is one of the only Skype for Business Partners focused primarily on servicing small to medium sized organizations throughout the United States.  With over 28 years’ experience, our vast knowledge and senior engineering talent brings enterprise technology solutions to the mid-market at an affordable price.  PEI’s proven delivery approach, alongside Microsoft’s Skype Operations Framework, focuses on the core areas crucial to success with Cloud PBX and integrated Audio/Video/Web Conferencing & PSTN Telephony solutions within organizations under 2,000 seats.

As a Microsoft Gold Partner; PEI has done thousands of seats of deployments of both Skype for Business as well as Office 365, and are one of the top trusted partners by Microsoft in the Rocky Mountain region.  PEI services include, but are not limited to, networking, storage/backup, managed services, and carrier services including ExpressRoute.  Call (303) 974-6881 to learn more.  Whether your organization is interested in only Audio/Video/Web Conferencing, or the added features of PBX capabilities in the Cloud with integrated PSTN Calling, PEI is fully equip to service all your needs! Below are PEI’s SOF offerings:

SOF PSTN Conferencing

Complete Cloud Conferencing

Designed for organizations interested in adding or replacing their current conferencing solution.  With Skype for Business PSTN conferencing, you can consolidate your Audio, Video & Web meeting solutions and reduce complexity while enabling employees to attend meetings by phone wherever they are.  Those who join via Skype for Business get the added benefits of instant messages, shared desktops, and file sharing.  Enjoy convenient dial-in access to Skype Meetings, allowing participants to join your meetings from any telephone.

PSTN Conferencing is available as a part of the Office 365 subscription.  In PEI’s 3 offerings you can choose from just testing PSTN Conferencing with a Proof-of-Concept, a joint implementation, or a complete hands-on implementation performed by us.

Learn More Quick Reference


Complete Cloud Voice

Designed for organizations interested in replacing their traditional phone system by adding Skype for Business Online’s set of calling features along with the benefits of PSTN Conferencing all in one fully integrated solution. Make and receive business calls in the office, at home, or on the road, using your phone, PC, or mobile device.  Also, consolidating your meeting solutions and reduce complexity while enabling employees to attend meetings by phone wherever they are with PSTN conferencing.  Skype for Business is an all-in-one solution that organizations love.

Cloud PBX with PSTN Conferencing is available as a part of the Office 365 subscription.  In PEI’s 3 offerings you can choose from just testing Voice in the Cloud with a Proof-of-Concept, a joint implementation, or a complete hands-on implementation performed by us.

Learn More Quick Reference

Interested in Learning More About PEI’s Skype for Business Unified Communications Packages? Fill Out Our Form!

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What Makes PEI’s IT Advisor Services the Best?

Senior Level Engineers

PEI focuses on staffing with Senior Engineers. Our experience and know-how make us second to none against other Microsoft Gold Partners.

Customizable Managed Services

Your needs are unique. PEI customizes our managed services to address your unique requirements and address your business critical needs.

Superior Customer Service

We take great pride in providing professional, thorough and timely Service. A true measure is how you’re treated when your need is greatest.

Cloud Partner Experts

The Cloud is a vital strategic resource for many organizations. Our experts can guide you on the best Cloud strategies and resources.

Unified Communications Specialists

PEI UC services are second to none. As a Microsoft Go-To Partner, PEI can address every element of your Unified Communications needs.

Premier Microsoft Gold Partner

PEI has been a Microsoft Gold Partner since 2005. We have the people, experience and best practices to architect, deploy and support your most complex Microsoft solutions.

Always extremely responsive and very knowledgeable to work with. They take the time to understand the business need and then provide ideas and potential solutions.

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PEI knowledge base is amazing. There customer service is second to none. They have all ways gone above and beyond to meet their commitments.

Robert, Republic Financial

One of the most knowledgeable IT firms we have worked with. On top of their expertise, they are great to work with and we were very confident with every project they helped us tackle.

Bobby, MG Stover

For over 25 years of support they always been there of us, they are a great, dependable, knowledge and exploring new technologies to improve and meet our needs.

Nassef, JTC

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