WHAT IS SKYPE OPERATIONS FRAMEWORK (SOF)?
The Skype Operations Framework (SOF) is Microsoft’s comprehensive guide and toolset for implementing and managing a reliable, cost-effective communications service based on Skype for Business. It covers the entire customer lifecycle, including planning, delivery, adoption, operations and migrations. It is a multi-faceted approach to the successful deployment of and migration to Skype for Business Online, incorporating four key elements that have customer success firmly at the center.
The 3 stages of SOF to ensure a successful Skype for Business deployment are:
- Plan – First, we will undertake Skype for Business planning and design tasks, define key use cases and adoption strategy. Assess readiness and execute remediation activities. Develop goals for the follow-on stages of the engagement.
- Deliver – Second, we will effectively implement & deliver Skype for Business Online services based on your business need. For maximum ROI, we’ll drive adoption of the service, layering in new features and capabilities as these are released to deliver rapid success and additional value to your business.
- Operate – During this phase, we will assist to maintain a high quality and reliable Skype for Business service. We have packages available to provide you with reporting, monitoring and proactive support services of the environment.