One of the major fears companies face when implementing a new Unified Communication system is how their internal IT team will handle the new challenges in a timely and efficient manner. Many IT consultants will set up Microsoft Skype for Business for their clients, and send them into the gauntlet to face any “day 2” issues without any guidance or assistance. With all of the components that come with Microsoft Skype for Business (presence, instant messaging, video, enterprise voice), narrowing down the cause of an issue can be strenuous! Let PEI help!
In today’s market, Skype for Business is fast becoming a business critical application. Even a small amount of downtime can have a major impact on business. When an issue does occur, you need to make sure you have the resources to minimize the impact and time it takes to resolve the issue.
PEI provides a proactive 24x7x365 monitoring solution that also puts you directly in contact with certified Skype for Business engineers when you need them. You will receive real-time alerting to issues within your environment, proactive assistance to keep the environment within best practice models, as well as intuitive reporting to keep you and your team informed.
Our custom monitoring allows us to design a monitoring solution that not only monitors individual server components, but alerts are also raised for a variety of conditions, such as services not running, high failure rates, high message latency and connectivity issues.
Microsoft Skype for Business is a complex Unified Communications tool that can best serve your organization when it is properly maintained and monitored. Let PEI, a Microsoft Gold Partner specializing in Skype for Business, assist you with your needs!